Information & Advice

 

When will I receive delivery?
We offer next working day delivery to main land UK on all of our scanners. Accessories and consumables may take around 3-5 days. Orders placed after 15:30 will be delivered within 2 working days. Should we be out of stock or unable to deliver within these timescales, we will contact you to inform you of the delay. Some products, due to their size, will require special delivery if you are unable to offer assistance to the driver. We will always contact you prior to delivery should this be the case.

I’ve since seen the product cheaper elsewhere, can you refund the difference?
Yes. We will guarantee to beat any other website price, or refund the difference should you see it cheaper elsewhere within 14 days of your purchase.

Please call us on 01785 785 654 and we will beat any price.

Can I pay by invoice? 
Yes, we’re happy to arrange for payment to be sent by cheque or BACS and we will despatch your goods the day we receive your order. We will forward your invoice by email or post, which ever you prefer.

Can we lease scanners?
We offer a full range of finance options to suit your needs. Many of our products are listed with a typical finance example based on a three or five year term. Please contact us for the most competitive rates available at the time of your order. As with the cash price of our goods, we will compete to beat any finance offer you may find elsewhere. You can find more information on our Scanner Hire page here.

What warranty do I get? 
All products are UK supplied and include the full manufacturers’ warranty. However, to ensure full protection we recommend you take out one of our protection packages which are available for 1-3 years cover. The manufacturers’ warranty doesn’t guarantee a timed response, and so you could be without your scanner for days or even weeks should it require a repair. There are also hidden costs – for example several of the scanners we provide do not offer an engineer visit, and so instead it’s up to you to return the faulty unit back to the manufacturer.

Can the scanners be networked? 
Most of the scanners need to be connected to a PC, this is usually by a USBII connection, although most of the mid to high volume Kodak scanners will connect via FireWire (card and cable supplied with the scanner). Their functionality is then controlled by the PC. Once documents are scanned they can then be emailed to another PC or saved on a shared drive across your network.

There are a handful of scanners that will connect directly to a network such as the Kodak ScanStation 500 and the Canon ScanFront 300, however it may be possible to add a device that will convert your scanner into a network device. Canon supply the NSA-01 and Fujitsu make the Fi-5000N, although please contact us for details of which scanners these will work with effectively.

Alternatively, you can use a USB device server, which will act as a dedicated PC for the scanner which any user on the network can connect to and scan from. Installation is quick and easy, and it is very straight forward to use. For details on the USB device server, please take a look at the Silex SX-3000GB.

What if I cannot see what I’m looking for? 
Whether it is a scanner that is not advertised on our website or specific parts for individual scanners we will try our hardest to find the goods for you at a price that will not be beaten.

Please call us on 01785 785 654 and we will try our very best to find what you are looking for.

Confused? Not sure which scanner to choose? 
To make life easier for you we have selected a few of our most popular scanners which would suit most environments… please click here to view.

Do you have another question? 
Please e-mail us or call us on 01785 785 654.

The scanner specifications confuse me
To help make more sense of the scanner specifications, below is an explanation of the main features:

  • Pages per minute (PPM). The pages per minute (ppm) figure quoted on a scanner specification states approximately how many sheets will be scanned within 1 minute scanning an A4 page in black and white at 200dpi.
  • Images per minute (IPM). Duplex scanners will scan twice as many images as they do pages as they are scanning both sides.
  • Simplex (single-sided). Simplex scanners only scan one side of the document.
  • Duplex (double-sided). A duplex scanner will scan both sides of the document simultaneously. Most duplex scanners allow you to set it to skip blank pages, therefore you can leave the duplex setting turned on and it will simply ignore blank pages.
  • Automatic document feeder (ADF). A scanner with an ADF (or hopper) can be loaded with up to the feeder capacity and left scanning. Some scanners hold up to 500 sheets, which enables you to get a lot scanned before having to refill.
  • Drivers (TWAIN/ISIS etc.). Most scanners are TWAIN and ISIS compatible. A scanner with TWAIN / ISIS capability will work with most scanning software products on the market, however some scanners (such as the Fujitsu ScanSnap iX500) are not TWAIN / ISIS compatible, and therefore only work with the software provided.
  • Double feed detection. Double feed detection is a feature offered by many scanners which will alert the user if more than one sheet is scanned at the same time. Most scanners with this feature will either stop scanning or make an audible noise to warn you. There are several ways in which a scanner can determine if a double feed has occurred – the most popular is using ultra sound to detect more than one sheet.

Do you have another question? 
Please e-mail us or call us on 01785 785 654.

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