Maintenance Packages

We offer a selection of Maintenance Packages to go alongside your scanner(s). These include:

Maintenance Packages

Standard Maintenance Package

  • Full Breakdown. Includes all parts & labour, but excludes consumables.*
  • Onsite Repair. One of our team of engineers is guaranteed to visit you onsite within 3 days.*
  • Free Unlimited Email/Telephone Support. Call us or email us at any time with any questions or queries.*
  • Free Remote Support. If we need to and with your permission we can securely remote control your PC to assist you.*

Maintenance Packages

Gold Maintenance Package

  • Full Breakdown. Includes all parts & labour, but excludes consumables.*
  • Onsite Repair. Priority on-site repair. Usually next day.*
  • Loan Machine Swap-out. If for any reason our engineers cannot repair the machine onsite, a loan machine will be left until your scanner is fixed.*
  • Free Remote Install. We will remotely control your PC and install the scanner software drivers for you. You just plug in the scanner.*
  • Free Unlimited Email/Telephone Support. Call us or email us at any time with any questions or queries.*
  • Free Remote Support. If we need to and with your permission we can securely remote control your PC to assist you.*

*Please note that onsite support will only be provided for hardware issues. Software related issues will be dealt with remotely.

*Many of the scanners we sell come with capture software provided by the manufacturer, we will do all we can support our customers with setup and technical problems however our maintenance packages do not cover manufacturer software.

 

Can’t find a maintenance package listed on our site?

Some maintenance packages are priced on a case-by-case basis, while for some smaller scanners we are unable to offer a Gold maintenance package at all. Please contact us on 01785 785 655 to make sure you get the best price, and get all the information you require.

0
Connecting
Please wait...
Send a message

Sorry, none of our advisers are online at the moment. Please leave us a message along with your contact information and we'll get back to you.

* Your name
* Email
Phone
* Your message
Start Chat

Need advice?

* Your name
* Email
Phone
* Your message
Chat
Feedback

Help us help you better! Feel free to leave us any additional feedback.

How do you rate our support?

0 items